Domestic & International Delivery
The delivery of items which are in stock take approximately seven working days, while items that are not in stock take 10-14 working days.
All contact lens orders will have a delivery charge of £5.00
All glasses orders will have a delivery charge of £5.00. Express Delivery service will be charge at a flat rate of £7.50 for both glasses and contact lenses.
All deliveries are fulfilled via Royal Mail. When selecting an express option for delivery please note that delays may occur that are out of our control such as weather, holidays, flight cancelations etc. If this happens, we are unable to refund any express shipping charges.
Unfortunately, we are not shipping international packages at this time.
Refunds & Returns
We are always here to help our customers and we understand that on occasion, purchased items need to be returned.
A full refund is offered (excluding delivery charges) with any product that you wish to return. Items are only eligible for a refund if they have not been opened, used, or damaged and if they are in original condition. Prescription glasses will involve a 10% restocking fee since they are a custom prescription product.
However, if we have made a mistake with your order, then we will be happy to offer a refund of all costs, which also includes money spent on postage and packaging. A receipt or proof of purchase is required.
Our Returns Address is:
2-3 Station Parade, Hornchurch, Essex, RM12 5AB
We are happy to accept returns from online orders within 21 days of purchase for a full refund, after an inspection of the product is performed. Items are required to be unopened (contact lenses), undamaged, and in good condition. Delivery charge will not be refunded.
For prescription glasses, there will be a restocking fee of 10% since they are considered a custom product and the lenses are unusable and will be disposed of.
Once accepted, refunds will take up to 3-5 working days to reflect on account. If you do not see your refund, please check with your bank once again and confirm. If you have double checked, please call us at 020 8593 0328 or email at email@example.com .
Unfortunately, sale items cannot be refunded and are final sale.
We promise to provide an exchange service on items up to 21 days after the order purchase date. Items sent for exchange must be unopened, undamaged, and in original condition.
Exchanges can be performed for the same product with a different prescription, or for a different product of the same value after inspection is performed.
When an exchange is requested for a product of different value, the price difference will be calculated excluding the delivery charge of the original purchase.
If you would like to make an exchange, please call our team at the relevant practice.
If you wish to cancel your order, please contact us to do so as soon as possible. Any cancellations made during working hours, before your item has been dispatched, will be accepted. If your item has already been dispatched, we will be unable to make any amendments to the item.
Successful cancellations will be refunded within 3-5 working days.
If you receive your item and decide you would like to change your order, you are welcome to make an exchange.